Me: Hi there
Agent: Um hi. I need help
Me: Ooook could you be a bit more specific maybe?
Agent: How can I change this user’s password?
Me: What password do they need to change?
Agent: Um…. be right back
Agent: Ok I think it’s their login password for their account
Me: You think? Did you ask the customer?
Agent: Ohhhh do you think it’s the option that says “change login password?”